No internet for awhile

My roommate ordered internet from Shaw Cable on their web site over two weeks ago but did not get any response. In total he's spent three hours on the phone with Shaw and Telus, mostly on hold, getting slowly passed around the beurocracy, and has now been told by Shaw that we can have internet next Wednesday, Sept. 13. It's as though the strategy of the two main broadband providers for getting new customers is simply to hope that the other company is even slower!